Important Service Related Notice - Please Go through Carefully‏

Dear Customers

Important Service Related Notice - Please Go through Carefully

Eventually, after a long controversy, wait & confusions NCCPR (National Consumer Preference Register) scheduled to go into effect on the 27th Sep 2011, in this regard it is important to understand how these guidelines change the way we operate.

Messages can be classified as two

1. Transactional Messages
2. Marketing/Promotional Messages

Transactional Messages

“Transactional message” means an SMS containing only—

1. Information sent to its customer(s) by the Bank or financial institution or insurance company or credit card company
2. Information given by Airlines or  Indian Railways or its authorised agencies to its passengers regarding travel schedules, ticket booking and reservation;
3. Information from a registered educational institution to parents or guardians of its students;

Marketing/Promotional Messages

“Promotional message” means message containing promotional material or advertisement of a product or service

Message Submission Timings

As per new regulations, no telemarketing (Voice Call or SMS) is permitted between9.00 PM to 9.00 AM to any mobile subscribers strictly irrespective whether the number is registered with NCCPR Registry or not.

Changes : Messages would not accept after 9 PM till morning 9 AM.

Sender ID/Header for promotional Messages

From 27th Sep 2011 onwards dynamic Sender ID would not be provided for any customers for sending marketing/promotional messages. Instead of Dynamic Sender ID we will provide you with a unique 5 digit number assigned by Operator to us

Example

BA-154234

Where ‘B’ stands for the operator code here its “BSNL”

‘A’ stands for the service area here its “Andhra”

‘-‘ is the delimiter

‘1’ defines the category of promotional message from 1-7 of partially blocked category

‘54234’ indicates five digits allocated to us by our operator

Changes: From 27th Sep 2011 onwards dynamic Sender ID would not be provided for any customers for sending marketing/promotional messages.

Categories available for a customer to subscribe

Code	Category
1	Banking/Insurance/Financial products/credit cards
2	Real Estate
3	Education
4	Health
5	Consumer goods and automobiles
6	Communication/Broadcasting/Entertainment/IT
7	Tourism and Leisure.

Sender ID/Header for Transactional Messages

BA-ABCDEF

Where ‘B’ stands for the operator code here its “BSNL”

‘A’ stands for the service area here its “Andhra”

‘-‘ is the delimiter

‘ABCDEF’ indicates six alphabets for company or organization sending transactional SMS

Transactional Gateway will be allocated only to following category of business

1. Registered Companies
2. Registered Banks & Financial Institution
3. Insurance Company
4. Credit Card Companies
5. Registered Education Instituted (Only for sending information to parents)
6. Airlines & Railway (Only for sending ticket & PNR details to passengers)

Only API Access will be given for sending transactional message with max 2 Sender ID’s (Subjected to Approval)

Changes: From 27th Sep 2011 onwards all allocated NON-DND route will be terminated and scrubbed against NCCPR Registry. We will be sending more details and documents required within a week to allocating transactional route.

We always worked to help our customers, while being 100% compliant with the new TRAI regulations applicable and requested your kind co-operation.

Thanks & Regards

SMSGATEWAYHUB

TRAI UPDATE

Updated: India’s SMS Spam Regulations To Be Applicable On 27th September 2011

Updated below: This just in: the SMS Spam regulations for India will be applicable on the 27th of September 2011, according to a notice from the Telecom Regulator TRAI. This follows an earlier statement from Telecom minister Kapil Sibal last month, that SMS Spam – rather, the incessant unsolicited ‘mobile marketing’ via Bulk SMS providers – will end within six weeks. Looks like he intends to keep his word, though the regulations have been postponed on a number of occasions in the past (see below).
Download the new regulations here. We hope that some common ground has been found between the very restrictive regime proposed last year, and the NDNC which has so far failed to protect customers from being bombarded with spam (for example, I’ve got 17 spam messages over the last two days, mostly from LM and DM numbers)
Highlights of the Sixth Ammendment:
- Every Access Provider shall withdraw before the 26th September, 2011 all  telecom resources allocated to  a telemarketer except those telecom resources which have been allocated in accordance with the provisions of the regulations.
- The DoT has provided the ’140’ number series to be allocated to telemarketers for fixed line network. Access Providers have to make relevant provisions in their network before
allocation of resources to telemarketers using ‘140’ numbering series from fixed line network.
- A customer may exercise his option to receive messages for the following preferences: 1- Banking/Insurance/Financial products/credit cards, 2- Real Estate, 3- Education, 4- Health, 5- Consumer goods and automobiles, 6- Communication/Broadcasting/Entertainment/IT, 7-Tourism and Leisure.
- Every Access Provider shall ensure that any commercial communication including SMS, other than transactional messages, is sent to a customer only between 0900 Hrs to 2100 Hrs.
- The Authority has also modified the definition of transactional messages considering the practical aspect of business, and has included banks, insurance companies, securities and other financial institutions as well as DTH operators under the category.
- Public authorities who wish to send SMSs in public interest can be exempted from the regulations.
- For sending the promotional messages, the telemarketers will use an alphanumeric identifier in the format XY-RZZZZZ where X stands for code allotted to Access provider, Y stands for service area, as specified by the Authority from time to time and R being any digit from 0 to 7, where 0 indicate that the SMS is commercial communication and ZZZZZ  indicates five digit unique identification code allotted to telemarketer by the Access Provider. As and when additional preferences are specified by the Authority, the same will be assigned  number 8 onwards for ’R’.”
- No Access Provider shall permit sending of more than one hundred SMS per day per SIM or three thousand SMS per month per SIM.
- The Authority may by direction, from time to time, specify the category of SMS which shall be excluded from the limit of one hundred SMS per day per SIM, provided the customer gives an undertaking to the access provider that he shall not use such telephone number for sending any commercial communications and the provider shall enter, in the listmaintained in the National Telemarketer Register, the telephone number, name and address of such customers.
- A customer can change his preferences in the NCPR after seven days of making any changes. This was previously kept at three months.
for more Detail visit : http://www.trai.gov.in/WriteReadData/trai/upload/Regulations/107/6th_amendement.pdf

Regards,
SMSGATEWAYHUB

HAPPY TEACHER'S DAY

HAPPY TEACHER'S DAY

Teacher’s day is celebrated on 5th of September every year (Birthday of our 2nd president & academic scholar Dr. Sarvapalli Radhakrishnan)

It is a day to remember your teachers, pay them regards and to just say thanks to the ones who have taught you good things in life.

It just takes a moment to express your gratitude and it is now your turn to give the little that you can to your teachers. Regards, SMSGATEWAYHUB