Tip #1: Buy in bulk if you’re a regular
Buying bulk quantities of SMS Messages can save you big bucks. I
guess this is obvious, but a look at the prices on your favourite bulk
SMS provider will confirm how true this is — so think before you buy..
If you’re going to be sending SMS messages to small groups, but
regularly, buy in bulk. Think of your overall SMS needsfor, say, 3 or 6
months or maybe even a year, if you’re serious about SMS marketing, in
order to cut costs dramatically.
Tip #2: Be careful about the encoding
The SMS protocol has support for different SMS message encodings. The
most common is GSM , but there is also UCS-2 support.. In short, GSM
contains only a number of characters, while UCS-2 supports practically
every language out there.
If GSM doesn’t cover your needs, beware because the character limit
drops in UCS-2 from 160 characters per SMS to 70 characters per SMS!
So make sure you’re informed – or you might end up getting charged for double the amount of SMS messages you meant to send!
Tip #3: Did you know what ‘concatenation’ is?
Concatenation is an option some Bulk SMS providersoffer — others don’t, and others have it set as default.
Without it, if you send an SMS that’s over 160 chars (if it’s on the
GSM encoding) your ‘one’ SMS will get delivered as two separate SMS
messages on the consumers mobile phone. Be sure your bulk SMS provider
offers this option, if you will often be sending messages that exceed
the limit.
Tip #4: Remember to include contact details
Given the nature of my profession, I register my mobile phone number
in all sorts of places. As a result I get sent loads of texts from
various SMS marketing campaigns. Once in a while there’s a text that I
find interesting, so at that point I need a way to participate, either
by sending an SMS, or by calling a number.
The problem is I have seen too many of these texts without full contact details so I can choose what suits me best.
This is really important when the SMS being sent is acall-to-action,
or if the consumer might have aquestion or require clarifications.
For example, restaurants often send me promotional SMS messages, but
in case I want to participate I want more than just the phone number
they usually give me. Why not also have the website, so I can visit it
directly from my phone, or also have the ability to text back to
participate/book a table/etc ?
Tip #5: Get your date and time right
Another common pitfall clients often make are (small) mistakes in the
date and time for events in their SMS messages. It’s very unfortunate
because the whole point of their SMS is to promote the event, and they
get that wrong.
I know it sounds silly, but I see it happen… They focus too much on
the rest of the SMS message, so much so, that they neglect to check
their dates are right.
Tip #6: Don’t send at inappropriate times
How annoying is it when your phone rings just as you’re dozing off?
Well, believe it or not (or should I say admit it or not!?), there’s
marketers out there that make the mistake of sending out their
promotional SMS at times when their audience would rather not be
disturned.
Ok, I know that when dealing with a wide audience, for which you
don’t know all that much, it might be difficult to come to a safe
conclusion about the most appropriate time to communicate with them.
Still, there are some general rules to follow about times that apply to
the general public.
In general, don’t contact them:
Tip #7: Time-critical SMS/Guaranteed delivery options
If your messages MUST reach their recipient, or if it is essential
they are deliveredwithin seconds, you can buy this sort of Quality of
Service from most SMS providers.
Beware though; this comes at a cost. This type of SMS messages is
quite expensive when compared to normal SMS, and that’s not all.
Guaranteed delivery, might imply that some of your recipients will
receive their SMS more than once. This is because of the approach
(most) SMS providers take. If the SMS is delayed for some reason (e.g.
poor signal),they will re-send the message, until they get back
a delivery report saying it’s been delivered.
In short, guaranteed delivery will ensure your SMS is delivered, just
as long as you don’t mind some of your recipients getting it twice.
Think what’s more important, because some of them might complain
about this sort of thing… but then again others might complain if they
don’t get it! If you don’t want to have to choose try to find a bulk SMS
provider that will guarantee you both (in writing
)..
Tip #8: Run your SMS text through a spell checker
This is, again, simple, yet sometimes overlooked. Quickly pass your
text through a spell checker to ensure you don’t get any embarassing
comments, because this sort of thing can hurt your campaign and your own
(or your business) image. Do you really want a politician who either
can’t spell or just isn’t bothered to pass the SMS through a spell
checker? (the second’s far far worse for me cause it shows poor
professionalism, while making spelling mistakes isn’t that big a deal
for me)
Tip #9: Send a test SMS
Once you’ve prepared your SMS in your favourite Bulk SMS software, or
website, and you’re ready to press that big red ‘SEND’ button… STOP!
Now is the time to take a second and send the message to your own mobile
phone first, to make sure it comes up ok. Then, because, to be honest,
we’re not very fair judges of our own work, send it to a friend or
colleague who hasn’t seen it yet, and see how they react / ask them what
they think. When you get the green light from them, you’re good to go!
Tip #10: Check delivery reports to remove consistently failing numbers
Most websites that do bulk SMS, offer delivery reports, so that you
are able to tell which of your recipients your SMS has been delivered
to. Obviously this is a great feature in itself, but you should put it
to use as well.
Don’t just look at the list and think cool, most of my messages are
getting delivered… Keep a separate list of the failing recipients over a
couple of iterations and erase them from your list, so that you save
yourself the extra credit.
Sounds trivial, I know, but I wouldn’t be bringing it up if I didn’t know some of you don’t do it.
For More Detail visit
www.smsgatewayhub.com